Service Terms and Conditions

These Terms constitute a legally binding agreement (“Agreement”) between the user and Zappyrent (as defined below) that governs your access and use of Zappyrent website, including all related sub-domains thereof, and any other website through which Zappyrent makes its services available (collectively, the “Website”). Our Privacy Policy and Cookie Policy have been incorporated into this Contract for reference.

INTRODUCTION

Zappyrent is an emerging company that operates in the real estate market in order to create a Place where landlords and would be tenants may converse, meet and manage their relationship in the interest of mutual transparency and trust. This is possible since the intended purpose of our company is to reduce the information and contractual asymmetries between landlord and tenant through an unbiased management of such relationship whose aim is to ensure a safer market, less burdensome for the policyholders that will be monitored in all its steps, from the time of the conclusion of the contract up to its termination, through an accurate assistance. The benefits that are presented are many and instantaneous, for the landlord as well as for the tenant.'

1 - SERVICE GENERAL TERMS

Using Zappyrent Website and Services, the user accepts to comply and be legally bound with the Conditions set out in the following pages, hereafter indicated as “Service Terms”, regardless for the fact that the person that will use them is a registered user or not. Therefore, if an agreement won’t be achieved, even partially, with these Terms, you may encounter some restrictions. Upon “Registering” (see paragraph 4), you will expressly be asked to accept the “Service Terms” in order to use all the Services related to the Website purposes. Such acceptance will happen in its entirety and unreservedly. Lack of compliance to these Terms, knowingly accepted, could cause civil or criminal sanctions, beside the immediate exclusion of the User from the Website. Choosing to register, the User acknowledges and exhaustively accepts that His/Her relation with Zappyrent is restricted to be a totally external member, a third party individual, unconnected from Zappyrent and the companies of the same group. Therefore the USER could not qualify himself/herself as a shareholder, an employee, an agent, a representative or contributor to Zappyrent for no reason. The user acknowledges and accepts therefore to act in his/her own name and behalf, without having ever been expressly or implicitly appointed by Zappyrent and to do anything that could fraudulently inspire other people to believe to be dealing with Zappyrent or related companies. Zappyrent therefore disclaims any liability for third parties behaviour, who being just Users of the Website, would qualify themselves or act on behalf of Zappyrent. They will be liable for their own statements according to national law.

2 - SUITABILITY

The use of the Website, the registration as well as the usage of the Service are exclusively restricted to adults. By accessing or using the Website you will declare and guarantee to be at least 18 years old. Accepting the “Service Terms” you are also authorizing Zappyrent to carry out checks on the truthfulness of the personal data provided, on tax data, regardless that these have been provided directly or not, as well as on possible criminal convictions with final judgment and other data required by Zappyrent in order to provide its services, to the extent permitted by the law in force. In the event the access to specific data would be granted only to the concerned party or through a previous mandate of said party, the user commits to provide such data before registering that is authorizes Zappyrent to collect said data in the name or on behalf of the concerned party (e.g. Cadastral data, mortgage data, on previous leases, income data, financial data) always in compliance to the laws in force and exclusively for the purposes connected to Zappyrent activity. Such power is connected to the Service purposes, in order to ensure a greater protection of the users and third parties as well as of the whole Zappyrent community.

3 - MODIFICATIONS TO THE AGREEMENT WITH THE USER

Zappyrent reserves its right to amend at every moment the “Service Terms” , as well as payment methods and terms, including changes of fees. A previous notice will be usually provided concerning said modifications, except for particular cases and said modifications will be immediately binding. They will be will be available to the User through email notice or the Website. The access and continued use of the Website without cancellation in the following thirty days after the notice of such modification entails the tacit acceptance of the new “Service Terms”. Concerning substantial modifications, changes of the fees and modifications that could preclude some rights of the Users, an advance notice of at least 15 days will be provided, through the methods already listed. It is understood that the possibility of terminating the contract to use the Website is still existing.

4 – ACCOUNT AND PROFILE
4.1 Account Registration

In order to access the Services provided by Zappyrent, including the invention of announcements, it will be required to register to the Website, to open an Account and therefore become a registered User. You will be able to do so in the proper section intended for registration. You could only have one personal Account. The registration will happen by providing your personal data, that you will declare to be truthful, current and complete. It will be your duty to maintain them truthful and complete. Upon registering you will chose your credentials (“User name and/or e-mail” and “Password”) you will need in order to “login” every time you will want to access the Website. Your credentials will be protected with advanced technologies in order not to allow their theft, always leaving the possibility to retrieve them in the event you may lose or forget them. In all events the User will always be responsible for the safe protection of his/her password accepting not to communicate it to third parties. Zappyrent reserves its right to suspend or close your Account in the event you will create more than one Zappyrent Account or if whichever data provided during the registration phase or later will turn out to be inaccurate, untruthful, not updated or incomplete, or would breach anyhow the “Service Terms”. As an integral part of the Website features, the User can choose to (and if) connect his/her own Zappyrent Account to Third Parties Accounts, allowing Zappyrent to access Third Parties Accounts, if and on the occasion the Terms and Conditions of Third Parties Accounts would allow connection to Zappyrent. The user states to have the right to disclose his own access data to Third Parties Accounts to Zappyrent and/or to allow Zappyrent to access his/her own Third Parties Account, without breaching any term or condition that govern the use of any applicable Third Parties Accounts, and without compelling Zappyrent to pay any fee, or other tax charge. According to the Third Parties Accounts chosen by the User, and without any prejudice for the privacy settings chosen in such Third Parties Accounts, the identification personal data published on such Third Parties Accounts will be available on and through own Zappyrent Account on the Website, on the Services and on the Application. The user has the right to disable the connection between his/her own Zappyrent Account and Third Parties Accounts at any given moment, by accessing the Website settings or specifically requesting so to the Assistance Centre.

4.2 Verified Account

In order to be able to use the Service you will be asked, upon registering, to send a valid ID document in order to check the data provided. If it won’t be possible to immediately carry out such request, you will anyway be able to register and send the document later, however keeping in mind that some Services (for instance, begin leasing) won’t be guaranteed not having previously exhausted the document sending request, also in accordance to the national laws in force.

4.3 Certified Account

A verified account can be certified by adding further data in your own personal profile verifying them with relevant documents (for instance Fiscal Code).

4.4 Account Verification and Certification in General

For further information on the data to provide in order to verify and certify an account please refer to the relevant section of the service centre.

5 - “TENANT” TERMS AND CONDITIONS

For lessee it is intended the contractual party acting as a Tenant. Upon registering, having accepted the “Service Terms” are intended to have been also accepted the conditions found in this report. We therefore ask you to read it carefully. Any possible modification of such Conditions will be communicated with proper advance notice through e-mail and will be considered accepted if the User won’t cancel himself/herself from the Website within 30 days.

5.1 AGREEMENT REGISTRATION

In order to use all the benefits offered by Zappyrent it will be required to register the Agreement, according to the clauses provided for by the form arranged by Zappyrent. Lack of agreement registration will negate some services offered by Zappyrent. Substantial discrepancies will not prevent the Tenant to use our services, however there could be some restrictions. In the event of a lack of agreement registration or of a different registration, the charges provided for by Zappyrent in order to use the services subjected to be paid will anyway have to be paid and won’t be subjected to any refund. Please take notice that Zappyrent only confines itself to offer some Services to Users that have registered on its website and therefore will never be liable for lack of agreement registration with regards to the law or for the mendacious content and/or possible omissions of the registrants, and neither will be liable for defaults of tax nature borne on the parties.

5.2 SERVICE FEE

All the accommodations found on the portal are uploaded by the Landlord, who will freely enter the desired rental fee. From it, Zappyrent will deduct every month a 3% up to 7% fee that will include all the services previously mentioned that are freely searchable though the Assistance Centre. The amounts collected by Zappyrent concerning utilities and/or other charges are subjected from the 3% up to 5% fees as well.

5.3 PAYMENT METHODS

Upon registering or later (not over the lease contract stipulation date) your own bank account IBAN shall be associated to your own account, on which every month will be charged, for the whole length of the agreement, the amount agreed upon as “rent”. The rent payment will only happen through this method. For safety reasons imposed by the European regulations, besides a valid ID document could also be requested a proof of domicile and the evidence of proprietorship of the account connected to the entered IBAN. More specifically the payment will happen through a direct debit on the account. For such reason, before been able to book any accommodation the user shall sign an online mandate, that could be stored, in compliance to the best security standards, in order to simplify any subsequent booking. For more specific information, please visit Zappyrent partner’s website used for managing payments or get in touch with Zappyrent through its customer service. In the event the user won’t provide a valid bank account to pay the rent, the rent payment will happen through any other method of payment linked to the user’s account. Whichever expense will be incurred by Zappyrent for collecting the payment through a different payment method will be charged to the customer (for example transaction fees for payments made using credit cards). It is not possible to use any other method of payment, not even if both parties will agree upon them, under penalty of exclusion from the website and loss of any benefit from Zappyrent.

5.3.1 Checking Account Modifications

In the event of closing, decommissioning, suspension of the bank account or for similar events that would make it impossible to carry out the transaction, the tenant shall immediately inform Zappyrent in order to modify the checking account data where to charge or to provide a temporary (different) payment method. If the tenant won’t promptly inform of such factual amendments, Zappyrent will charge a penalty equal to 10% of the agreed rent for every 7 days of delay, which will be called in the subsequent transaction. After the first unsuccessful charge, the tenant will have the option to use a “late reporting” which will block the penalty (which will anyway operate in proportion to the accrued rights).

5.3.2 Lack of Sufficient Funds on the Account

In the event of a transaction that has been rejected due to lack of sufficient funds on the account, the tenant that had not informed Zappyrent, will have 7 days in order to regularize his position, after which a penalty of 10% of the agreed upon rent will apply, every 7 days of lag time, which will be called in the subsequent transaction, as provided for by the lease agreement. The tenant that won’t have sufficient funds on his/her account upon the monthly charge, shall pay 20€ as penalty which corresponds to the expenditure Zappyrent will incur for every unsuccessful charge, with regards to your own payment method. If the payment delay will go on, our Legal Office will step in, who placing in an equidistant position between the parties, will try to reconcile, and this reconciliation if agreed upon will be able to block the penalty itself, having found an amicable agreement between tenant and landlord. This mediation mechanism, is achieved as a derogation to the overall discipline just because Zappyrent intends to favour an amicable agreement between the parties, avoiding useless disputes. If instead such agreement won’t be achieved, for a cause attributable to the lessee, and the latter won’t regularize his/her own position by paying all unpaid rent as well as possible expenditures and delays, by 20 days, the lessee could be summoned because of eviction. In this event however, since no agreement has been achieved due to his/her fault, he/she shall pay all legal fees, except if he/she will come out successful from the judicial protection outcome.

5.4 DEPOSIT

The deposit, whose amount is decided by the accommodation owner, could be withheld by Zappyrent, as sole custodian of such security, with no exemption, in order to ensure a greater Security to the users that lease accommodations on the portal. The security will be returned to the tenant at the end of the lease, with no possibility of advance return. The tenant shall then pay the rent up to the end of the lease. If the Landlord would deem the tenant had damaged his/her property he/she shall provide evidence of those damages and Zappyrent will take charge of such request assessing their importance, in order to be able to determine the part of the deposit that the owner could withheld as compensation for damages suffered. The landlord could withheld all or part of the deposit in the event of cancellation or modification of a booking when the tenant won’t comply with the minimum period and advance notice indicated on the advertisement in question.

6 - LANDLORD TERMS AND CONDITIONS

Upon registration, having accepted the “Service Terms” are also considered to have been accepted the conditions that can be found on this informational. We ask you therefore to read it carefully. Any possible modification of these Conditions will be communicated with proper advance notice through e-mail and are understood to have been accepted tacitly if the User won’t cancel himself/herself from the Website within 30 days.

6.1 AGREEMENT REGISTRATION

In order to use all the benefits offered by Zappyrent it will be required to register the Agreement, according to the clauses provided for by the form arranged by Zappyrent. Lack of agreement registration will negate some services offered by Zappyrent. Substantial discrepancies will not prevent the Tenant to use our services, however there could be some restrictions. In the event of a lack of agreement registration or of a different registration, the charges provided for by Zappyrent in order to use the services subject to be paid will anyway be paid and won’t be subjected to any refund. Please take notice that Zappyrent only confines itself to offer some Services to Users that have registered on its website and therefore will never be liable for lack of agreement registration with regards to the law or for the mendacious content and/or possible omissions of the registrants, and neither is liable for defaults of tax nature borne on the parties.

6.2 EXCLUSIVITY OF SERVICE

By accepting the Service Terms the User accepts not to enter on other websites the same advertisement with lower prices. Violation of such obligations could entail the exclusion from the website and the payment of the services the beneficiary may have freely used (e.g. photo shootings).

6.3 PAYMENT METHODS

Upon registering or later (not over the lease contract stipulation date) your own bank account IBAN shall be associated to your own account, on which every month will be credited, for the whole length of the agreement, the amounts agreed upon as “rent”. The rent payment will only happen through this method. For safety reasons imposed by the European regulations, besides a valid ID document could also be requested a proof of domicile and the evidence of proprietorship of the account connected to the entered IBAN. If required documents will lack it won’t be possible to transfer such payments to the landlord. We would like to remind that only Zappyrent can be the custodian of the rent, which could not therefore be paid in cash or though other payment methods, with penalty of exclusion from the Website and loss of every benefit from Zappyrent. If temporarily (and out of just cause) the abovementioned payment method could not be used, by way of exception a different payment method could be used but the User shall always inform Zappyrent in advance of that, with penalty of exclusion and loss of every benefit.

6.3.1 Checking Account Modifications

In the event of closing, decommissioning, suspension of the bank account or for similar events that would make it impossible to carry out the transaction, the landlord shall immediately inform Zappyrent in order to amend the checking account data where to charge or to provide a temporary (different) payment method.

6.4 DEPOSIT

The deposit, whose amount is decided by the accommodation owner, will be withheld by Zappyrent, as sole custodian of such security, with no exemption, in order to guarantee a greater Security to the users that lease accommodations on the portal. The security will be returned to the tenant at the end of the lease, with no possibility of advance return. The tenant shall then pay the rent up to the end of the lease. If the Landlord would deem the tenant had damaged his/her property he/she shall provide evidence of those damages and Zappyrent will take charge of such request assessing their importance, in order to be able to determine the part of the deposit that the owner could withheld as compensation for damages suffered. The landlord could withheld all or part of the deposit in the event of cancellation or modification of a booking when the tenant won’t comply with the minimum period and advance notice indicated on the advertisement in question.

7 - PHOTO SHOOTING

Zappyrent provides the possibility to take advantage of a professional photo shooting, totally for free to the extent of this report.

7.1 Modes for the fruition of the photo shooting service

In the section dedicated to booking the photo shooting Service you will be able to book your service totally for free. You will be asked all the required information in order to arrange the photo shooting. However, due to the many requests we get daily, the waiting times to benefit from this free photo shooting could be extended, on the basis of the location and requested route. In some locations the photo shooting could not be guaranteed. In such case you shall provide to it and upload on the Website the photos of the dwelling unit, in sufficient quantity able to provide a clear and truthful idea of all the rooms without omitting possible flaws. Zappyrent offering a top quality service could not approve the photos you uploaded because not sufficiently detailed or having poor quality/quantity, inviting then you to carry out a better photo shooting, in the interest of all parties. The photos that are on our Website that have been taken by Zappyrent Photographers are intended to be exclusive property of Zappyrent, therefore they could not be used on other websites (including non-competitor ones). If the User would violate these conditions he/she shall pay the photo shooting in full, likewise being excluded immediately from the Website and could be called to compensate material damages caused to Zappyrent.

8 - DISPUTES RESOLUTION CENTRE

By accepting the “Service Terms” the parties agree that any dispute or just any problem arising with the contractual partner, having as subject exclusively the rental relationship, and not other problems outside this relationship, like personal or condominium relationships, will be deemed, reduced and solved through Zappyrent binding arbitration, with no chance for burden. Notwithstanding the possibility from one party, relieving from any burden or liability Zappyrent, to bring an action to the competent court of law body, at own expense. Moreover, the user will accept that said party will waive its right to take part as plaintiff or as a member of a class action or collective action that is a collective arbitration, to class actions in the public interest or to other forms of representative actions. In addition to that, except for anything that has been differently agreed upon in writing by the user and Zappyrent, the arbitrator could not satisfy the demands of one or more parties nor chair any type of collective or representative action.

9 -CONDITIONS FOR REFUND

When a user books an accommodation through the platform, he/she commits to conclude the lease also paying the deposit equal to one month’s rent (that will be reduced from the first month’s rent) and that will form a confirmation deposit.

  • •Booking is not complete if the owner won’t accept it or if the user won’t pay the deposit
  • •In order to cancel such request the user shall do so by clicking on the “Cancel” key of related booking within 12 hours, or in the event the user would waive such right, the refund of the "future tenant", will remain at the owner’s discretion.
  • •For any details on the terms applied to the transaction check the Terms and Conditions of Zappyrent Payments partner.

10 -LANDLORDS CANCELLATION POLICY

  • •If the Landlord will cancel the booking over 30 days in advance with regards to the check-in Date, ZAPPYRENT won’t charge any sum to the landlord.
  • •If the Landlord will cancel the booking less than 30 days in advance, but over 10 days in advance with regards to the check-in Date, ZAPPYRENT will charge the Landlord an amount equal to 25% of the first month of rent. Zappyrent reserves its right not to apply such penalty for specific cases.
  • •If the Landlord will cancel the booking less than 10 days in advance with regards to the check-in date, ZAPPYRENT will charge the Landlord an amount equal to 50% of the first month of rent.
  • •ZAPPYRENT reserves its right to claim any of the abovementioned sums if it will deem necessary to apply one of the aforementioned penalties; the Landlord on the other hand acknowledges that ZAPPYRENT has the option to send a constraining order for payment and accepts to be bound to pay such sums to ZAPPYRENT.

11 -TENANTS CANCELLATION POLICY

If the tenant will cancel his/her booking:

  • Less than 30 days from the check-in date, Zappyrent won’t refund any sum charged after having confirmed the booking. In such case the tenant will lose the first month’s rent which will be transferred to the landlord.
  • Between 30 and 60 days before the check-in date, Zappyrent will reimburse 50% of the first month’s rent to the lessee.
  • Between 60 days before the check-in date to the check-in, Zappyrent will reimburse 90% of the first month’s rent to the tenant, thus the tenant will only pay 10% of the penalty if he/she will cancel at least 60 days before the check-in date.

12 – MODIFICATIONS TO BOOKINGS, CANCELLATIONS AND REFUNDS
12.1

Landlords and tenants are liable for all the modifications to the bookings they will carry out through Zappyrent Platform or that they request to Zappyrent Customer Service to carry out (“Bookings modifications”) and accept to pay any further Cost of the Advertisement, landlord’s Expenses and tenant’s expenses and/or Charges that are associated to such booking Modifications.

12.2

The tenant can cancel a booking that has been confirmed at any given moment on the basis of the cancellation terms indicated in such document Zappyrent will reimburse the Total Costs owed by the tenant in compliance to such cancellation terms. Without prejudice to the cases when mitigating circumstances exist, any part of Total Costs due to the landlord on the basis of the applied cancellations terms will be reversed by Zappyrent net of the service costs on the total value of the booking.

12.3

The tenant that books an accommodation from Zappyrent accepts its policy concerning the minimum period for premature cancellation indicated by any landlord in his/her advertisement. If the booking’s cancellation or modification during the stay won’t comply with the terms specified by the landlord in his/her advertisement, Zappyrent will transfer the deposit paid by the tenant to the landlord as reimbursement for the damage incurred by the latter, net of the service costs for total value of the booking. If the damage incurred will be greater than the paid deposit the landlord could collect these sums under the legal system by summoning the concerned tenant directly omitting Zappyrent from any liability.

12.4

Are considered to be mitigating circumstances death, serious illnesses that won’t allow to travel, obligations imposed by the Government that won’t allow travelling, natural disasters. It will be required to provide official documents certifying such circumstances.

12.5

If a landlord will cancel a booking that has been confirmed, the tenant will receive a complete reimbursement of the Total Costs incurred with such booking. In some cases, Zappyrent could allow the tenant to use the reimbursement for a new booking, in such event Zappyrent, following a recommendation of the tenant, will credit the amount to the next booking made by the tenant. In addition to that, Zappyrent could publish an automatic review on the cancelled landlord’s Advertisement indicating that the booking was cancelled. Zappyrent can also (i) keep the schedule related to the non-available or blocked Advertisement for the dates of the cancelled booking, or (ii) impose the payment of a penalty, except for the landlord having a valid reason to cancel the booking in compliance to the circumstances deemed mitigating, mentioned in the above paragraph.

12.6

Under some circumstances, Zappyrent can cancel the request for booking or a confirmed booking on behalf of a landlord or of a tenant and carry out the related refunds and payments. This may happen due to the reasons referred as mitigating circumstances indicated at paragraph 12.4. Whereas Zappyrent will cancel a booking, Zappyrent will inform the Members and provide the reasons for such action, except if such communication (i) would impede or obstruct the verification or prevention of a fraud or other illegal activities, (ii) would cause damages to the legitimate interests of other Members or third parties, or (ii) would violate applicable laws. The user can bring an action against such decision by sending an e-mail to assistenza@zappyrent.com.

12.7

If a tenant that has booked an Accommodation will incur in a Problem during his/her tenancy as specified in the next paragraph, Zappyrent could decide to reimburse in full or in part to the tenant the Total Costs in compliance to the tenants Reimbursement Conditions.

12.8

A problem during tenancy takes concrete form on the happening of one of the circumstances listed below:

(a) the Accommodation landlord (i) cancels a booking shortly before the planned arrival date, or (ii) won’t provide to the tenant any reasonable possibility to access the Accommodation (e.g. not providing the keys and/or a security code).

(b) the description or representation of the Accommodation in the Advertisement is substantially incorrect concerning:

  • •The Accommodation units (e.g., number of bedrooms, bathroom/or kitchen or other rooms). The number of square meters on the listing (if present) is to be considered indicative,
  • •The fact if the Accommodation booking would concern a whole dwelling unit, a private room or a shared room,
  • •Having not made available or provided services or non-functioning equipment or lacking special operating equipment reported in the description (e.g. whirlpool tub, bathrooms Toilets, shower, bathtub), kitchen (sink, burner, refrigerator or other relevant appliance) and electrical systems, air condition or heating systems, or
  • The physical location of the Accommodation (proximities).

(c) upon booking from the Guest, the Accommodation won’t turn out to be in good clearing status and hygienic conditions, (ii) will show hazards for safety and health that, according to Zappyrent, may adversely impact on the lessee stay at the Accommodation, (iii) there are animals in the Accommodation that have not been reported in the Advertisement.

Except for the fact that Zappyrent would inform you that such issues cannot be fixed, the user must have carried out some reasonable efforts in order to try to remedy the Problem circumstances with the landlord before making a complaint.

12.9

If a tenant or Zappyrent will cancel a confirmed booking, and the tenant will receive a refund in compliance to the conditions set out in these paragraphs, Zappyrent will be authorized to collect from the landlord the amount of such refund, even deducing such refund from any future Payment due to the landlord.

13 - FEEDBACK

Assessments and comments released in the proper registered Users section, are not subject to any direct control from Zappyrent, which therefore won’t be liable for the correctness of Users statements.

  • •Feedbacks shall always be truthful and never insulting or defamatory.
  • •The User that may deem to have been unjustly damaged by such comments could get in touch with Zappyrent Assistance Centre that will try to solve this problem by deleting such feedback if it had been released violating Zappyrent rules or if untruthful.

14 - RELIABILITY AND SAFETY

Zappyrent protects all information of any nature that are on its Website and/or that have been entered by the Users, not spreading them without having previous consent from them and protecting them with top quality current technologies. If due to a technical fault or to a fault of any other nature any malfunctioning would show up, the User could inform Zappyrent that will immediately provide to restore correct operation. Zappyrent is not therefore liable for any possible malfunctioning but will always promptly correct all technical mistakes.

15 - DAMAGES TO THE ACCOMMODATIONS, DISPUTES BETWEEN MEMBERS
15.1

As a tenant, the user is responsible for returning the Accommodation (including all movable assets and other assets located inside it) in the condition he/she received it upon his/her arrival. The user is responsible for his/her own acts and omissions as well as for the acts and omissions of people invited at the Accommodation or to whom he/she had provided access, except for the landlord (and the persons the landlord will invite into the Accommodation, if applicable).

15.2

If a landlord would claim and provide evidence that a Guest user had intentionally damaged an Accommodation or any movable asset or any other property located in another Accommodation (“Request for damages”), the landlord could try to get said compensation from the user through the deposit that was paid by the tenant (if existing). The landlord could obtain any sum that was not directly paid by the concerned tenant who is the only liable party. Zappyrent will be excluded from any compensation for damages caused by the tenant during his/her tenancy.

16 - SANCTIONS

  • •The Terms and Conditions that are on the Website, including further modifications are absolutely binding for the parties that use the Services offered by Zappyrent. Any possible violation of the Website policies, will entail sanctions related to the nature and importance of the violation.
  • •In principle, the importance of the violation could entail the immediate exclusion from the Website, that could be followed, at the sole discretion of Zappyrent, by a request to pay the services that have been offered for free, like for instance the photo shootings, beside any possible legal proceeding for material damages suffered by the company.
  • •We would like to remind that Users have an ethical obligation and legal commitment to behave in “good faith”, not only with regards to all the platform Users but also with regards to Zappyrent Team.
  • • Any possible bad faith behaviour, that is aimed to defraud other Users and/or Zappyrent will be sanctioned in the same way of other violations.

17 - COMPENSATION

To the maximum extent allowed by the applicable law the user accepts to relieve, defend (at sole discretion of Zappyrent), indemnify and hold harmless Zappyrent and its respective managers, administrators, employees and agents, from and against all possible claims, liabilities, damages, losses and expenses, including, with no limitation, reasonable legal and accountable expenditures, stemming from or in any way connected to (i) a violation of a user of these Terms or of our Policies, (ii) his/her improper usage of the Zappyrent Platform or of any Zappyrent Service, (iii) any interaction of a user with any Member, the user’s stay at a landlord’s Accommodation or somewhere else, the participation to a Shared Payment Service, including, with no limitation, injuries, losses or damages of any kind (either for compensation, direct, accidental, consequential or of other nature) stemming or related to such interaction, stay, participation or usage, or (iv) the violation of the user of any law, regulation or third parties rights. The obligation to compensate pursuant to this Section only applies if and to the extent for the claims, liabilities, damages, losses and expenditures have sufficiently been caused by intentional violation of a contractual obligation from the user.

18 - SERVICE FEE FOR SHORT TERM RENTALS

Zappyrent allows short term rentals (less than 6 months) but for these booking requests there is a one time service fee to pay of €89. This service fee will be paid once a booking request is accepted. This amount is an estimate cost that Zappyrent faces for a brief booking and helps us to improve our service. In case of more booking requests for multiple accommodations, if more than one will be accepted, our service fee will be paid for the one that the tenant prefers.

18.1

Refund of the service fee.
Our service fee is refundable if:
- the reservation is cancelled from the landlord/landlady;
- the landlord/landlady doesn’t make accessible the accommodation booked;
- the accommodation doesn’t match with the pictures and description on our website.

Zappyrent srl
Fiscal Code – VAT number: 05477800873
Headquarters: Via Francesco Camarda 25, CT
Registered in the Companies Register of Catania REA:369339