BOOKINGS
- Why do I have to enter the card details to send a reservation?
- Adding your card details is necessary to reserve the accommodation you have chosen if the landlord accepts your booking. We remind you that the monthly rent will be charged only if the landlord accepts your booking and the amount will be transferred to him 24 hours after your check-in, this again to ensure maximum security.
- Why was 1 € charged on my card when I sent a reservation?
- To avoid fraudulent bookings, our payment method automatically freezes and releases € 1 on the card.
- Can I send more than one booking requests?
- Yes, you can send more than one booking requests. If more than one request is accepted, you can choose which accommodation to confirm.
- What happens if the landlord accepts my booking, but the payment is not successful?
- When the landlord accepts your booking request, Zappyrent will charge the first month of rent from your payment method. If the payment is not successful, please contact us at assistenza@zappyrent.com and pay the amount within 24 hours by bank transfer or by adding a new payment method, otherwise your booking will be cancelled.
- Can I cancel a booking request after sending it?
- Yes, you have 12 hours to cancel your booking request for free. After these 12 hours our cancellation policies will be applied. For more information you can consult the Terms and Conditions.
- In how many hours will I receive an answer for my booking?
- When you send the reservation, the landlord has 36 hours to answer you.
- How much will I pay when the landlord accepts my booking request?
- When your booking request is accepted, we will charge the first month of rent. The security deposit will be charged on the day of your check-in.
- Can I cancel a reservation after it has been accepted?
- Yes, it is possible to cancel a reservation after acceptance; however, our cancellation policies will apply. For more information you can consult the Terms and Conditions.
- If I cancel a reservation, after how many days will I get a refund?
- We will refund you within 24 hours of your cancellation. Once the funds leave our account it depends on your bank when they will become available on your bank account.